Know Your Rights
Consumer Resources
Understanding your rights is important. We've compiled helpful information and resources to help you navigate the debt collection process with confidence.
Your Rights
As a consumer, you have important rights under the Fair Debt Collection Practices Act (FDCPA) and various state laws. We are committed to treating you fairly.
- The right to receive written notice of the debt within 5 days of initial contact
- The right to request written validation of the debt
- The right to dispute all or part of the debt
- The right to request the name and address of the original creditor
- The right to request we stop contacting you
- Protection from harassment, threats, or abusive language
- Protection from false or misleading statements
- Protection from unfair practices
Frequently Asked Questions
Helpful Resources
Consumer Financial Protection Bureau
Federal agency that protects consumers in the financial sector.
Visit WebsiteFair Debt Collection Practices Act
Learn about the federal law that protects you from abusive debt collection.
Visit WebsiteFederal Trade Commission
File complaints and learn about consumer protection.
Visit Website
Need More Help?
Our team is here to answer your questions and help you understand your options.